Privacy & Refund Policy
nourish respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to nourish may include its affiliates, depending on the context.
Legal Obligation of Information Release
nourish will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect the interests of our Clients & nourish. We will seek to ensure that any proposed disclosure is required given the circumstances and then ensure that we disclose only the information that is required.
Use of Your Information
nourish obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of nourish or its affiliates will take place only under the following circumstances:
(a) When you give consent – We will disclose your personal information when you have given consent.
Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about nourish and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by nourish about its users is used internally by authorized employees of nourish for the following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at nourish, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at nourish and on our site.
Securing Your Information
The nourish website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.
Refund & Cancellation Policy
Cancellation – 12 hours’ notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended.
Cancellation – 2 weeks’ notice is required for 1-3 month memberships. If less than 2 weeks’ notice is given the upcoming monthly payment will be charged. The membership will remain active until the end of the cancelled month. 2 months notice is required for 6-12 month PAP memberships. From the date of cancellation, the upcoming 2 PAP’s will be charged.